Shipping & Returns

Shipping is free across the US (domestic only) and Canada on orders over $50. Currently, Kilne does not ship outside these areas. A flat fee of $10 applies to all orders less than $50. Due to shipping restrictions, a flat fee of $150 CAD applies to orders shipped to the Yukon, Northwest Territories and Nunavut. For rates to Alaska & Hawaii, please contact hello@kilne.com for a shipping estimate.
 
Processing Times: Orders typically ship out within 2-3 business days. Further delays may occur during peak order periods such as Black Friday and during the Holidays

Delivery Times:
 2-7 business days.


Holiday Delivery Times: Orders typically ship out within 3-5 business days during the holiday season, but may take up to 7 business days during peak order periods.

Please contac to get estimated times for your area. Note that emails received late Friday-Sunday, as well as during the Black Friday/Holiday season, may experience longer response times. Please note we are offline December 25, 26 and January 1.
 

Return Policy: Try our products for 100 days risk free. If for any reason you don't love them, ship it back for a full refund, at no cost. You can always contact us for any return questions at hello@kilne.com

Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged, or if you’ve received the wrong item, or are missing an item, so that we can evaluate the issue and make it right.