Processing times: Orders typically ship out within 2-3 business days. Further delays may occur in the event of a high number of unplanned warehouse staff absences due to the rising Omicron cases and current COVID-19 isolation requirements. We are monitoring and adjusting for any changes to this ever-evolving situation and thank you for your support as we navigate this together.

Delivery times: 2-7 business days. 

Holiday Delivery times: Orders typically ship out within 3-5 business days.*

Please contact hello@kilne.com to get estimated times for your area.

Temporary Delays: Essential Knife Sets & Paring Knives

These products are currently on backorder. Essential Knife Sets and Paring Knives ordered after November 2021 will begin shipping February 2022. 

Return Policy

Try our products for 60 days risk free. If for any reason you don't love them, ship it back for a full refund, at no cost. You can always contact us for any return questions at hello@kilne.com

Damages and Issues 

Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged or if you receive the wrong item or are missing an item, so that we can evaluate the issue and make it right.