Processing Times: Orders typically ship out within 2-3 business days. Further delays may occur in the event of a high number of unplanned warehouse staff absences and/or postal delays due to rising Coronavirus and flu cases. 

Delivery Times: 2-7 business days.

Holiday Delivery Times: Order by December 8th to guarantee arrival before December 24th. Orders typically ship out within 3-5 business days during the holiday season, but may take up to 7 business days during peak order periods.

Please contact hello@kilne.com to get estimated times for your area.

Return Policy: Try our products for 60-days risk free. If for any reason you don't love them, ship it back for a full refund, at no cost. You can always contact us for any return questions at hello@kilne.com

Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged, or if you’ve received the wrong item, or are missing an item, so that we can evaluate the issue and make it right.