Processing Times: Orders typically ship out within 2-3 business days. Further delays may occur during peak order periods such as Black Friday and during the Holidays. 

Delivery Times: 2-7 business days. 

Holiday Delivery Times: Orders typically ship out within 3-5 business days during the holiday season, but may take up to 7 business days during peak order periods.

Please contact hello@kilne.com to get estimated times for your area. Note that emails received late Friday-Sunday, as well as during the Black Friday/Holiday season, may experience longer response times. Please note we are offline December 25, 26 and January 1.
 

Return & Exchange Policy: Enjoy a 30-day risk-free trial. If for any reason your purchase isn’t the perfect fit, simply return it for a full refund—on us. Returns and exchanges are easily managed through our Returns portal.

Please note that Mystery Box items are final sale.

Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged, or if you’ve received the wrong item, or are missing an item, so that we can evaluate the issue and make it right.

Amazon / Other Retail Partners: If you purchased Kilne products through Amazon or another retail partner and wish to make a return, please initiate the return process through them. Please note that we can only process returns on purchases made directly from Kilne.com