Processing Times: Orders typically ship out within 2-3 business days. Further delays may occur in the event of a high number of unplanned warehouse staff absences and/or postal delays due to rising Coronavirus cases and isolation requirements. We are monitoring and adjusting for any changes during this ever-evolving situation and thank you for your support as we continue to navigate this.

Flatware Delivery: 24-piece Flatware sets will ship within the standard 2-3 business days. Individual 4-piece flatware sets will begin shipping mid-June. When your order is ready, you'll get a shipping notification when it's on it's way to you! Orders that include other products may be split into multiple shipments. Available products will be processed and shipped within normal processing and shipping times, as listed on this page. 

Delivery Times: 2-7 business days.

Holiday Delivery Times: Orders typically ship out within 3-5 business days.

Please contact hello@kilne.com to get estimated times for your area.

Return Policy: Try our products for 60-days risk free. If for any reason you don't love them, ship it back for a full refund, at no cost. You can always contact us for any return questions at hello@kilne.com

Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged or if you receive the wrong item or are missing an item, so that we can evaluate the issue and make it right.