Shipping & Returns
†Shipping is free on all orders across the US (domestic only) and Canada. Currently, Kilne does not ship outside these areas or to PO boxes. Due to shipping restrictions, a flat fee of $150 CAD applies to orders shipped to the Yukon, Northwest Territories and Nunavut. For rates to Alaska & Hawaii and PO box exceptions, please contact hello@kilne.com for a shipping estimate.
Delivery Times: 2-7 business days.
Processing Times: Orders typically ship out within 2-3 business days. Further delays may occur during peak order periods such as Black Friday and during the Holidays.
Delivery Times: 2-7 business days.
Holiday Delivery Times: Orders typically ship out within 3-5 business days during the holiday season, but may take up to 7 business days during peak order periods.
Please contact hello@kilne.com to get estimated times for your area. Note that emails received late Friday-Sunday, as well as during the Black Friday/Holiday season, may experience longer response times. Please note we are offline December 25, 26 and January 1.
Return Policy: Try our products for 100 days risk free. If for any reason you don't love them, ship it back for a full refund, at no cost. You can always contact us for any return questions at hello@kilne.com
Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@kilne.com if the item is defective, damaged, or if you’ve received the wrong item, or are missing an item, so that we can evaluate the issue and make it right.
Amazon / Other Retail Partners: If you purchased Kilne products through Amazon or another retail partner and wish to make a return, please initiate the return process through them. Please note that we can only process returns on purchases made directly from Kilne.com
