At Kilne, we’ve designed our products to be worthy of top chefs, but made for home kitchens, so great cookware is accessible to everyone.
All Kilne employees and contractors, who interact with or provide service to the public, must comply with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and the Integrated Accessibility Standards (the “Regulation”).
Kilne’s General Accessibility Policy and Accessible Customer Service Policy are set out below.
GENERAL ACCESSIBILITY POLICY
Kilne is committed to providing accessibility for persons with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA.
As Kilne grows as a company, we are committed to outlining a strategy to prevent and remove barriers and to comply with the Regulation.
Information & Communications
Kilne will endeavour to create, provide and receive information and communications in ways that are accessible to people with disabilities. When asked, Kilne will provide organizational information and communications made available to its customers and the public, including this policy and any public safety information, in an accessible format or with communication supports.
If Kilne determines that it is not technically feasible to convert the information or communications or that the technology to convert the information or communications is not readily available, Kilne shall, upon request, provide the person that requires the information with an explanation as to why the information or communications are inconvertible, and a summary of the inconvertible information or communications.
Accessible Formats & Communication Supports
Upon request, Kilne will provide or arrange for accessible formats and communication supports for persons with disabilities:
in a timely manner that takes into account the person's accessibility needs in consultation with the person making the request; and
at a cost that is no more than the standard cost charged to other persons.
This information and documentation will be provided as soon as is practicable, but specific timeframes may vary depending on the format requested.
Web Content Standards for Accessibility
Kilne is committed to making its information technology widely available and accessible, regardless of the functional abilities of the user. Kilne’s websites meet the Worldwide Web Consortium's Web Content Accessibility Guidelines (WCAG) as required by the AODA. We are working to ensure our websites are:
Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
Provide alternatives for time-based media.
Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
Make it easier for users to see and hear content including separating foreground from background.
Make all functionality available from a keyboard.
Provide users enough time to read and use content.
Do not design content in a way that is known to cause seizures.
Provide ways to help users navigate, find content, and determine where they are.
Make text content readable and understandable.
Make Web pages appear and operate in predictable ways.
Help users avoid and correct mistakes.
Maximize compatibility with current and future user agents, including assistive technologies.
ACCESSIBLE CUSTOMER SERVICE POLICY
The purpose of this policy is to establish how Kilne will provide access to goods, services or facilities to the public and other third parties that do business with Kilne (collectively “the Public”) in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and that is compliant with the AODA and the Regulation.
Kilne recognizes the importance of:
Providing goods, services or facilities in a manner that respects the dignity and independence of persons with disabilities.
Integrating the provision of goods, services or facilities to persons with disabilities with the provision of goods, services or facilities to others, unless an alternative measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods, services or facilities.
Giving persons with disabilities an opportunity equal to that given to others to obtain, use and benefit from the goods, services or facilities.
Communicating with a person with a disability in a manner that takes into account the person’s disability.
Kilne and its employees and individuals who participate in developing Kilne’s policies, and individuals who provide goods, services or facilities on behalf of Kilne (collectively “Representatives”) will communicate with members of the Public with disabilities in a manner that takes into account their disabilities. Kilne will consider how the individual’s disability may affect the way that that person expresses, receives or processes communications and, where possible, ask the member of the Public how to best communicate with them.
Kilne will ensure that all of its Representatives are trained on:
The purpose of the AODA and an overview of the Customer Service Standards;
How to interact, communicate and assist people with disabilities;
The policies and procedures created by Kilne in accordance with the Customer Service Standards under the AODA; and
How to help a person with a disability who is having difficulty accessing Kilne’s goods or services.