All Product Reviews

Followed all instructions, cooking, cleaning but after under 1 year use food sticks in center of pan never above medium heat. Requires soaking to remove. Very disappointed as this pan is not cheap. Do not buy!

Do not order, they are not shipping the supplies and keeping your money, no way to contact them! Very disappointing to just screw customers over like this!
See the lovely return email you will get when you try to contact them

Ordered a knife set in the summer. Sent the wrong knife block, shipped the wrong one back to kilne and still haven't received the correct one for the knives. Keep getting the run around and no longer receiving responses. Our reviews along with others keep getting deleted.

I ordered a set of plates and bowls and small plates. They processed my order and charged my credit card but did not send any updates on shipping. When I emailed inquiring about the estimated shipping date it bounced back - do NOT order anything.

Company is not sending out shipments or responding to customer inquiries, not issuing refunds

Company is not sending out shipments or responding to customer inquiries, not issuing refunds

I placed my order in early October and haven't received it yet. I tried reaching them through emails (got blocked responses), FB Messenger, and telephone. There is no one working in Customer Service! I agree with other customers that the products, especially the non-stick pans, do not work as promised. I get the same sticking and staining problems early on. I just want a refund now but no one is answering. Don't buy, even though they are still taking orders and your money!

Was so hopeful they would not stick. They are very beautiful - hence the two stars. We oiled it well, cleaned it with a soft appropriate cloth, used a non scratching flipper... and every single time after the first couple weeks... all our eggs stick. So expensive for such a sad outcome.

They’ve been taking orders and apparently not fulfilling them since summer sometime. They charge your card though!
Do your research and you’ll find you likely won’t get your product.
Kline does not respond to repeated emails or phone calls

they seem to be out of business / shut down. their email does not work.
2025 purchases are all non stick now
definitely DO NOT BUY

It's been identified that many orders (all??) by this company since the summer sometime have not been fulfilled. They do not respond to qeuries at all. Do NOT order!

I have been trying to get a refund since ordering these pots and pans. They arrived scratched and immediately started sticking and turning brown. They warrantied one of the pots and failed to send the steamer back with it. It arrived already scratched and I have been emailing ever since June about not being satisfied and wanting a refund. They offered to just refund the steamer they never sent. I said no, and they I wanted the whole order refunded. I wrote on their Instagram and they weirdly offered me an arbitrary amount via e-transfer. I am going to make a claim to authorities because this is 100% a scam business.

8 weeks and no delivery. Customer service seems to be shut down. Used to be a reliable company. Will see if anyone from the company responds to this review. Am in process of disputing the charge on my credit card.

This was promising out of the box but like a lot of ceramic pans, the non-stick effect started wearing off pretty quickly. Once it did, EVERYTHING and I mean EVERYTHING started sticking to it.

Echoing some reviews here regarding the brown buildup on the pan that won’t come off no matter what heat you’re cooking at. Customer service has not replied to the warranty claim and it seems like I’m not the only one complaining about that.

Disappointing to say the least. For the premium you’re charging you’d expect a whole lot better

These pans are O.K. It was wonderfully non-stick for about the first four uses and then this brown buildup stated to form that makes it no longer non stick. I can't get it off without using something that will likely cause damage. I didn't love my Always Pan, so I tired these, but I'm sad to say Always was better.

Excellent

I started off with the intention of purchasing a mystery box for myself... But as I was doing the order I realized how much my friend whose birthday was coming up would like this box, so I sent it to her instead. Huge hit! She loved everything about it and was so surprised by the quality!
By the time I then decided to order one for myself. They no longer had that size of mystery box. They had a smaller mystery box and the prep box which you could bundle. Although a little sad that I probably wasn't going to get that big pot which is the whole reason I started on this mystery box Journey haha. I ordered anyhow because I knew from what my friend had said it didn't matter what pot I got. I would like it. I was hoping it was going to be blueberry.. and it was!! Yes, the glasses not the greatest but that's probably why they're in the mystery boxes. They probably realize it's something that's not a big seller and they're liquidating them via mystery boxes. Very happy with the mystery box I got for myself. So happy in fact that I'm off to visit my sister in a few weeks and I've ordered her a bundle too and it will get there when I'm there so I can see your open up which will be very exciting for both of us.
I have to say, it's funny that people are complaining that they're getting the same thing in mystery boxes or they're not getting what they wanted in the mystery box. Or they wish they could pick what they wanted in their mystery box, thing is, it's a mystery... Box you don't know what's in it. You gamble when you buy one. You don't get to dictate what's in it. What's not in it? None of that. That's what the mystery is the flip side to that is you also get great products at a very reduced price. Why not just be happy for that? I'll tell you right now I'm probably going to order another mystery box when it sounds like they've changed the contents a little bit.. if you're on the fence about getting these mystery boxes get off that fence, put your order in!

This is my second mystery box, the items I've received have been great. I have 2 pots now and I'm hoping that they last long term.
For the mystery box, I wish there was a way to maybe exclude the glassware that I've received both times. I have 2 sets now and definitely do not need more.
Maybe add something else instead.

I love these pots and pans so much I don't even use my old ones anymore, only my Kilnes. Also got the mystery bundle and loves the knives, so sharp!

Gorgeous, easy to use. I love this pan.

I have a large pan, this time I purchased the small pan as I love these pans. Non-stick for sure, but the cleaning is really nice too. I use a plastic non-abrasive pad (purchased at Lee Valley) if a bit of rubbing is needed.(mostly after bacon and sausage). The only reason the small pan does not get a 5 star rating is not the pan, but the lid. My small pan lid has a little whole for the vapour to escape. To me on a pan, I do not want this. But there is no option to purchase the small lid without the whole. The company decided that this small pan lid would also serve them in the same size pot...for which you would want a small whole to remove excess pressure. So it's serves the company to not have to make 2 lids: one with whole for the pot and one without for the pan. When you look at the pictures on their website, sometimes you see a whole sometimes you don't...so not clear what you will be getting, if you know ahead of time that you do not want (or you do want) a whole.
Unfortunate that our needs are not fully met. So 4 star rating. Thanks for the product anyways, glad that it's Canadian and really nice to use otherwise.

I loved the knives I received. So much so, i ordered the prep set.

We are very happy with our purchase of steak knives. The feel and performance is very satisfying. We will be shopping for additional products from Kilne. Thank you!

Really happy with the selection of knives
This is my second mystery box. Really enjoy your products

I was impressed with the quality of the knives, my family loves them too.
It is just the perfect weight and very easy to handle for the various food prep tasks. The knife sharpener works great as well.
The pot is a perfect size for our family of 3. Easy to clean, non stick.
I was not impressed with the glasses, the stickers were on the inside part of the glass. Making it very difficult to remove and clean the adhesive off. They are also very thin, making it feel like it is going to break in your hands if you hold it too tightly.
I was overall quite impressed with the quality of the knives and pot. I have recommended this brand to a few friends already and I would purchase from this company again.