What is the best way to store my knives?
Our knife set comes with a knife block to safely organize your knives. The outer acacia wood with softer pine wood inside is gentle on the blades, helping to keep them sharp.
What are the knives made of?
Our knives are made with high grade X50CrMoV15 German Steel with Polyoxymethylene (POM) handle. Our blades are crafted to stay sharp for precision cutting and the solid steel from tip to tail gives exceptional strength and perfect balance.
How should I sharpen my knives?
The knife set comes with sharpening steel which helps to hone the knives. We also offer a knife sharpener which grinds the edges. The best way to look at this is the knife has small teeth on the edge. The sharpening steel helps to align the teeth. The sharpener helps to create new teeth as the teeth wear over time.
How often should I sharpen the knives?
The sharpening steel can be used 5 times or so. The knife sharpener should only need to be used after a few months of daily use.
What type of chopping board is best for these knives?
Wood or plastic are best. Not to be used on stone or a hard surface.
Can I buy the knives individually?
Email us at firstname.lastname@example.org if you want to purchase an individual knife.
What is the best way to store the knives?
Make sure to use the wood block to store the knives. It’s not ideal to store them flat in a drawer.
How should I clean the knifes?
We recommend to clean by hand, but the Kilne knives are dishwasher safe.
Ordering & Payment
How does the warranty work?
All our products are guaranteed for life against all forms of manufacturing defects. Any items claimed as defective for warranty purposes will need to be shipped back for inspection. The warranty does not cover normal wear and tear of the product.
What is your return policy?
Try our products for 60 days risk free. If for any reason you don't like them, ship it back for a full refund, at no cost.
How do I return an item?
Email us at email@example.com and we can send you a shipping label to return your item. Returns are valid through the 60 day trial period.
Can you explain the 60-day home trial?
Try out our knives for 60 days in your house. If for any reason you don’t feel they are right for you we will send you a shipping label and give you a full refund. We will ask a couple of questions, but the process is simple and easy.
Shipping & Delivery
How long does it take to process an order?
It usually takes 1 to 2 business to process an order.
When will my order arrive?
Delivery times usually take up to 3 to 5 business days. Once you receive your order, please inspect it upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.